When you purchase a product such as a piece of computer hardware, it will usually come with some kind of warranty. This article looks at the types of warranties offered and the rights available to consumers under the Australian Consumer Guarantee.
What is a warranty?
A warranty is a written guarantee from the seller or manufacturer of a product that promises to repair or replace the product if necessary and within a specified time frame. Warranties are often subject to certain conditions being fulfilled by the consumer, such as only using the product in accordance with the manufacturer’s specifications.
Types of warranties
There are three main types of warranties offered in Australia.
Australian consumer law
The warranties described here are known as voluntary warranties that are offered by the manufacturer or seller to increase the saleability of their products. It is important to be aware that they do not limit your rights under Australian consumer law to a repair, replacement or refund of goods if a product does not do what it is supposed to do. According to Australia’s consumer guarantees, a product must:
It’s important to have a warranty when you purchase something and particularly something like computer hardware, which can be expensive and which needs to do a specific job well. So before you buy, make sure you read the warranty and have the seller explain it to you if you are unsure about anything it contains. And remember, you may still be entitled to repair, replacement or refund under Australian consumer law if your purchase is not everything that it should be.