The Benefits of Headsets for Your Workplace

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shutterstock_148007936In a modern office environment, it’s not uncommon to see workers entering data on their computers and referring to notes on their desks while cradling telephones awkwardly against their ears. While this kind of multitasking means higher productivity, it can also lead to a range of problems over time.

Problems associated with multitasking

When someone sits for long periods in an ergonomically incorrect position, they can develop a range of conditions including muscle tension from clamping a phone against your neck, reduced blood flow to the hand and wrist, and pinched nerves in the neck. And while these kinds of symptoms are localised, long term effects of such bad posture can include arthritis, herniated discs and spinal problems.

As well as ergonomic problems, multitasking can result in some real health concerns. Many office roles involve sitting for long hours in front of a computer, and this can lead to serious health problems for workers. A recent study conducted by the Sax Institute revealed that Australians over the age of 45 who sat for more than 11 hours a day were 40% more likely to die in the next three years than those who sat for less than four hours a day.

Traditional telephone handsets can also pose communication problems. It can be difficult to conduct a phone conversation in a busy office environment. Background noise from other workers can make it difficult to hear and be heard, can lead to tensions between workers and – in extreme cases – result in lost business.

The benefits of headsets

Replacing traditional telephone handsets with wireless headsets can make a world of difference in a busy office environment. Headsets can alleviate a lot of problems and provide a range of benefits, including:

  • Better ergonomics – Workers no longer need to cradle phones against their ears, eliminating the ergonomic problems associated with the practice and freeing them up to use both hands for other tasks while sitting comfortably and up straight.
  • More freedom – Wireless headsets mean workers can move around the office while talking on the phone, reducing the time they are sitting at their desks and thus effectively improving their health.
  • Higher productivity – Because ergonomic and health concerns are reduced, workers with headsets tend to take less breaks and less sick days and make less workers compensation claims.
  • Better communication – Wireless headsets often have noise-cancelling features, which allow workers to hear and be heard better in a noisy office environment, which means they are more focused on the caller and provide better customer service as a result.

Simply by switching from traditional handsets to wireless headsets, you can improve the health and productivity of your workers and the overall efficiency of your office communications. And all for very little financial outlay, with headsets ranging in price from $30 to $300 depending on quality and features. Not a bad investment really, and one that can be easily justified in ROI terms.

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