The Advantages of Using VoIP in Your Business

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shutterstock_175925093Regardless of what size your business is, if you are still using traditional PTSN analogue telephony then you are missing out on a whole world of advantages that are currently offered by VoIP providers. Small businesses in particular can become more efficient, more mobile, more professional and more competitive than ever before by using VoIP telephony.

Cost savings

The biggest advantage of VoIP is the savings a business can make on its communication costs. Because the Internet knows no geographical boundaries, VoIP calls are substantially cheaper than traditional landline calls, particularly long distance and international calls. And if you have a VoIP business plan, calls between mobiles and office phones within your business network are usually free of charge.

VoIP also dramatically cuts your capital expenditure. If you have a hosted VoIP service, then you don’t need any expensive hardware such as a PBX, landlines and all the costs associated with installing and maintaining them. All you need are some VoIP phones and a broadband Internet connection.


VoIP frees your employees from their desks and allows them to make VoIP phone calls from their mobile phones wherever they are. As long as they have access to the Internet, they can make and receive calls from anywhere in the world.

VoIP also allows for number portability. Unlike dedicated phone lines, where the number always stays with the line, VoIP lets you take your phone number with you when you move to new premises, which is a big advantage for any business.


Another huge advantage of VoIP over standard telephony is the almost limitless range of features it makes available for doing business. These features include – but are not limited to – :

  • Email, instant messaging, fax and voicemail
  • Video conferencing
  • Find-me-follow-me call routing
  • Personalised ringtones
  • Auto attendant
  • Voicemail transcription to email
  • Call screening
  • Call forwarding
  • Multi-ring
  • Online account management
  • Speed dialling
  • Access to cloud business services
  • Access to business apps
  • Door phone entry buzzer integration
  • Call tracking and monitoring
  • Call scheduling
  • Call centre tools such as call monitoring and recording
  • Customer relationship management (CRM) tools
  • Do not disturb
  • On hold music
  • Caller ID
  • 3-way calling
  • Call blocking
  • Call waiting
  • Last number re-dial.

As you can see, the business applications of VoIP telephony are practically endless. When you compare them to the limited handful of features traditional PTSN telephony has to offer at much greater cost, the question really has to be asked – ‘Why isn’t your business using VoIP?’

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